Privacy Policy

At Grow Sensei, S.L. (“SENSEI”, “we”) we take the privacy of the people who use our services very seriously. This policy explains what personal data we collect, for what purpose, how long we keep it for and what your rights are in relation to it.

This policy applies to our website, our AI coaching platform and any related services we offer.

The data controller is Grow Sensei, S.L., registered in Barcelona, Spain. For any questions regarding this policy, please write to privacidad@3sensei.com.

We may collect the following categories of personal data:

• Account data: name, email, company, role and access credentials.
• Usage data: interactions with the platform, coaching sessions, preferences and settings.
• Technical data: IP address, device type, browser, operating system and session identifiers.
• Communications: messages you send us via email or contact forms.

We use your data only to:

• Provide and improve the AI coaching service.
• Manage your account, authentication and support.
• Comply with our legal and contractual obligations.
• Send you service-related communications and, if you've consented, news and relevant content.
• Prevent fraud and ensure the security of the platform.

We process your personal data based on the performance of the service contract, your explicit consent, the fulfilment of legal obligations and our legitimate interest in maintaining and improving SENSEI.

We do not sell your personal data. We only share it with trusted providers that help us operate the service (hosting, analytics, support) under confidentiality and data protection agreements, and always limited to what is strictly necessary.

We retain data for as long as necessary to fulfil the purposes described and our legal obligations. When it is no longer needed, we delete or anonymize it securely.

As a data subject, you have the right to:

• Access your personal data.
• Rectify it if inaccurate.
• Request its deletion.
• Restrict or object to processing.
• Port your data to another provider.
• Withdraw your consent at any time.

You can exercise these rights by writing to privacidad@3sensei.com. You also have the right to lodge a complaint with the Spanish Data Protection Agency (aepd.es).

We apply appropriate technical and organizational measures to protect your data against unauthorized access, loss or alteration. Our platform is hosted by certified providers and access is encrypted in transit and at rest.

We use first- and third-party cookies for the operation of the site and to analyze its use. You can configure your browser to reject cookies, although some parts of the service may not work properly.

We may update this policy to reflect legal changes or service improvements. We'll publish the current version on this page and indicate the date of the last update.